Managed Service Plans
Flexible, transparent pricing with no minimums, simple one-year term and 3 year term (10% discount) available
All plans require just 30 days written notice to terminate agreement.
Business hours: Monday-Friday, 8am – 5pm MST. 24/7 monitoring available with all plans
LIMITED TIME OFFER
Existing Clients who sign up before Jan 1st, 2026 there will be no setup costs involved.
A $2000 Value
Essential
$99/user/month
Perfect For
Small offices with modest IT needs, typically averaging 2-5 support requests per user per month.
- 24/7 Automated System Monitoring
- Automatic Security Patches & Updates
- Basic Endpoint Protection (antivirus/anti-malware)
- Remote Technical Support (business hours only: M-F 9am-5pm)
- Email and Phone Support (business hours only)
- Quarterly Technology Planning
- Infrastructure Management (up to 2 servers)
- Standard New User Setups (up to 5/month)
- Onsite Support: $500 per visit
- Response Time: Next business day (critical issues)
Recommended
Complete
$165/user/month
Perfect For
Growing businesses needing proactive support, typically 3-8 tickets per user per month.
UNLIMITED Support During Extended Hours
Everything in Essential, PLUS:
- Unlimited Remote Support (M-F 8am-8pm)
- Webroot EDR Endpoint Protection
- Password Manager (Passbolt) Included
- Onsite Technical Support (Included)
- Daily Backup & Disaster Recovery
- Quarterly Restore Testing
- Monthly Technology Planning
- Email & Cloud Service Management (M365, Google Workspace)
- Response Time: 2-4 hours (critical), Same day (normal)
Premium
$225/user/month
Perfect For
Mission-critical operations requiring maximum uptime and priority support.
24/7 EMERGENCY Response + Extended Hours Support
Everything in Complete, PLUS:
- Extended Support Hours (6am-8pm, 7 days/week)
- 24/7 Emergency Response (critical outages only)
- Priority Response Times (1-2 hours guaranteed)
- Enhanced Security Monitoring
- Security Awareness Training (Quarterly)
- vCIO Strategic Planning Services (Weekly)
- Annual Security Assessment
- Priority Onsite Support
- Advanced System Monitoring
What's NOT Included (All Tiers)
Understanding what’s outside of managed services helps set clear expectations:
Project Work (Quoted Separately):
- New server installations or replacements
- Office moves or relocations
- Network redesigns or major upgrades
- Software migrations
- Large equipment rollouts (5+ computers)
- Infrastructure expansion
Equipment & Licensing:
- Hardware costs (billed at cost + 15%)
- Software licensing (client purchases, we manage)
- Telecommunications (internet, phone services)
Out of Scope:
- Personal devices or home networks
- Support for unauthorized "shadow IT" systems
- Custom application development
- Data entry or file organization
- Formal training sessions (basic user support is included)List Item
After-Hours Support:
- Essential & Complete: Not available at any price
- Premium: Emergency-only (critical business-stopping outages)
Project Work & Pricing
Standard Project Packages (Small $2,500, Medium $7,500, Large $15,000)
Small Project Package - $2,500
- Single server setup or replacement
- Office relocation (up to 10 users)
- Network equipment installation
- Workstation imaging (up to 10 devices)
- Basic security implementation
- Cloud service setup (M365, Google Workspace)
Medium Project Package - $7,500
- Multi-server deployment
- Office relocation (10-25 users)
- Complex software migration
- Network redesign (single location)
- Large equipment rollout (25-50 devices)
- Compliance groundwork (HIPAA, SOC2 prep)
Large Project Package - $15,000
- Complete infrastructure overhaul
- Multi-location deployment
- Full compliance implementation
- Enterprise-scale migration (50+ users)
- Major security initiative
- Complete cloud transformation
What constitutes project work vs. managed services
How project pricing works
Project Work = Adding new capability or making major changes
Examples:
- Installing a new server or replacing old infrastructure
- Moving to a new office location
- Upgrading your entire network infrastructure
- Migrating to new software platforms
- Rolling out 10+ new computers
- Major security implementations
Managed Services = Maintaining and supporting what you already have
Examples:
- Fixing broken computers or network issues
- Helping users with application problems
- Security patch management
- Monitoring and maintaining existing systems
- Password resets and user support
- Routine maintenance and optimization
Value-Based Pricing: We price projects based on value delivered, complexity, and business impact—not hours spent. This ensures you get maximum value while we work efficiently.
What’s Included in Every Project:
- ✓ Initial consultation and needs assessment
- ✓ Detailed project plan with timeline
- ✓ All labor, expertise, and project management
- ✓ Testing and quality assurance
- ✓ Documentation of work completed
- ✓ Knowledge transfer and training (up to 2 hours)
- ✓ 90-day warranty on workmanship
What’s Billed Separately:
- Hardware and equipment: Cost + 15%
- Software licenses: Cost + 10%
- Travel (beyond 30 miles from Sandy, UT)
- Extended training beyond 2 hours
Payment Terms:
- Small Projects: 50% deposit, 50% upon completion
- Medium Projects: 50% deposit, 50% upon completion
- Large Projects: 40% deposit, 30% at midpoint, 30% upon completion
See The Savings: Bundle vs. Individual Services
Our plans provide significant savings compared to purchasing services individually. Here’s what you’d pay with our all-inclusive plans versus buying services separately:
* Basic plan comparison assumes basic services only. Tech support charged separately at $150/hr as needed.
Example: A business with 10 computers on the Standard plan would save at least $15,120 per year compared to purchasing these services individually!
Getting Started Process
Choose the plan that works best for your business
Complete the necessary forms for onboarding
Our team will onboard you onto our platform
We will asset and audit your current network
We will assess any network design changes that should occur
We will put together a plan overview of what you have and what improvements can be made
A big part of our process is understanding your specific objectives and needs to ensure our services align with your business goals.
Why Choose Our Services?
- Transparent pricing with no hidden fees
- Flexible plans that scale with your business
- Simple one-year term with 30 days notice for termination
- 24/7 monitoring with all service levels
- Experienced team of IT professionals
Questions You Might Have
What if I need to add computers during the year?
You can add computers anytime! We’ll only charge you for the days they’re covered in that first month, and then include them in your regular monthly bill after that.
How quickly will you help when I have a problem?
We handle requests in the order they come in, but Advanced plan customers get moved to the front of the line. Problems affecting your internet or servers are always handled before individual computer issues because they affect more people.
Is there a limit to how much help I can request?
No limits as long as requests are reasonable! We’re here to fix technical problems with your hardware and core software. We don’t provide training on how to use specific programs or do your daily work. Custom software support is available for an additional fee. Anyone can submit a request, but we can only service computers that are on one of our plans.
What happens if I'm switching from another IT company?
We’ll do a free security check and charge a one-time setup fee equal to one month of service. This helps us make sure your transition is smooth and secure.
All base plan prices are per device. Additional services available upon request.
Contact us today for a custom quote tailored to your business needs.