TSC Consulting Co — On-Demand IT Support

How It Works

Sign up once

Fill out the form below. We install a remote access agent on your equipment. $99/month keeps us connected to your systems and includes health monitoring with a weekly recommendations report.

Call when you need us — or when we flag something

Something breaks? Give us a call. We also tell you when we see a problem coming. Nothing gets fixed until you sign off on the work order.

We fix it, you pay for the fix

$275 for the first hour of remote work, $175/hr after. Billed on your monthly invoice.

Pricing

Connection

$99

per month, per business

Covers the infrastructure and licensing to keep your equipment reachable, plus health monitoring of your Windows and Mac computers and a weekly recommendations report. Any number of devices. No labor included.

Remote Incident

$275

first hour, then $175/hr

One flat rate for the first hour of remote support. Billed in 15-minute increments after.

Onsite Service

$250

trip + $175/hr, 2-hr min.

Available within 25 miles of Sandy, UT. $1/mile beyond. After-hours: 1.5× labor only.

All rates in USD. 30-day warranty on our work. See full agreement for details.

Six Things to Know Before You Sign Up

The $99/month covers connection and monitoring — not labor.

It keeps our remote access platform connected to your equipment and includes health monitoring with a weekly recommendations report. It's not a retainer and doesn't include any hours of work.

We don't store your passwords or credentials.

We hold zero documentation about your environment. Every incident starts fresh. Diagnostic time is billable.

Managed clients come first.

If our partnership-tier clients have an emergency, your ticket may be deferred — typically not more than one business day.

One invoice a month, on the 1st.

We bill your $99 connection fee and any support time on one itemized invoice issued on the 1st, due in 30 days. Pay by check, ACH, or credit card. You still get a ticket summary for every incident.

We watch and recommend — you decide.

We monitor your computers (and your email service and UniFi network, if you give us access) and send a weekly list of recommendations, with a prompt heads-up when something is critical. We never patch or fix anything until you sign the work order. Monitoring is best-effort; your security and backups remain your responsibility.

Either side can cancel with 15 days' notice.

No long-term lock-in, no early termination fee.

What's NOT Included in This Tier

Network documentation
Password or credential storage
Patching or fixes without your signed work order
Around-the-clock watch or guaranteed detection
Backup verification
Security posture reviews
Compliance work (CMMC, HIPAA, etc.)
Guaranteed response times

Need more than break-fix? TSC also offers Professional, Comprehensive, and Executive partnership tiers with hands-on patching and remediation, documentation, priority response, and compliance support. You can upgrade any time — just ask.

Project Work

Larger projects fall outside on-demand support and are quoted separately. Office moves, multi-server migrations, network redesigns, and full infrastructure rebuilds all start with a written proposal you approve before any work begins.

Hardware: cost plus 20%. Software licensing: cost plus 10%.

Request a Project Quote

Tell us about the project. We'll review and respond with next steps within one business day. U.S. submissions only.

Business Name *

Contact Name *

Title

Phone *

Email *

Street Address *

City *

State *

ZIP *

Project Type *

Target Timeline

Budget Range (Optional)

Project Description *

We'll review and respond within one business day.