TSC Consulting Co
Existing Client? Request Support Call/Text: 801-556-2212 Email

Something broken? We fix it.

On-demand IT support for small businesses in Sandy, Utah. No long-term contract. No monthly minimum for hours. You call, we help.

Sign Up Now Call 801-556-2212

How It Works

1

Sign up once

Fill out the form below. We install a remote access agent on your equipment. $99/month keeps us connected to your systems.

2

Call when you need us

Something breaks? Phone, text, or email. We respond during business hours, best-effort.

3

We fix it, you pay for the fix

$275 for the first hour of remote work, $175/hr after. Auto-charged to your card on file at ticket close.

Pricing

Connection
$99
per month, per business
Covers the infrastructure, licensing, and maintenance to keep your equipment reachable. Any number of devices. No labor included.
Remote Incident
$275
first hour, then $175/hr
One flat rate for the first hour of remote support. Billed in 15-minute increments after.
Onsite Service
$250
trip + $175/hr, 2-hr min.
Available within 25 miles of Sandy, UT. $1/mile beyond. After-hours: 1.5× labor only.

All rates in USD. 30-day warranty on our work. See full agreement for details.

Six Things to Know Before You Sign Up

1

The $99/month is a connection fee only.

It covers the infrastructure and licensing to keep our remote access platform connected to your equipment. It's not a retainer and doesn't include any hours of work.

2

We don't store your passwords or credentials.

We hold zero documentation about your environment. Every incident starts fresh. Diagnostic time is billable.

3

Managed clients come first.

If our partnership-tier clients have an emergency, your ticket may be deferred — typically not more than one business day.

4

Credit card on file, auto-charged at ticket close.

No invoicing, no net-30. You'll get a ticket summary before the card is charged.

5

Your security and backups are your responsibility.

We respond when you call. We don't watch your systems between calls.

6

Either side can cancel with 15 days' notice.

No long-term lock-in, no early termination fee.

What's NOT Included in This Tier

  • Network documentation
  • Password or credential storage
  • Proactive monitoring or alerts
  • Patch management
  • Backup verification
  • Security posture reviews
  • Compliance work (CMMC, HIPAA, etc.)
  • Guaranteed response times
Need more than break-fix? TSC also offers Professional, Comprehensive, and Executive partnership tiers with proactive monitoring, documentation, priority response, and compliance support. You can upgrade any time — just ask.

Sign Up for On-Demand Support

Fill out the form below to get started. We'll call you within one business day to confirm details and activate your account.

Rough estimate — computers, servers, or devices needing remote access.

Before you sign: Please read the full On-Demand Support Agreement. It describes what we do, what we don't do, how billing works, and your responsibilities under this tier.

→ Open the full agreement (PDF, opens in new tab)

By typing your name, you are signing this agreement electronically.

We'll call or email within one business day. No card is charged at signup.